FAQs

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Orders are usually processed within 3-5 business days. Shipping time will vary depending upon the shipping method chosen. Please note that we do NOT deliver over the weekends. That means NO Saturday or Sunday deliveries. Please see Holiday Shipping Guide for specific shipping deadlines when applicable.

Shipping Type	You Receive Your Package
FedEx Ground	5-10 days after ship date
FedEx 2 Day	2 days after ship date
FedEx Standard Overnight	1 day after ship date
FedEx International	3-5 business days after ship date; pending customs clearance

Ground shipments typically take between three to five business days to arrive.

Shipping and Handling charges are automatically calculated for you when placing an order. Handing costs may vary depending upon the special packaging needs of your order. Shipments are subject to stock availability.

The best way to get a fast answer to your questions is to e-mail us at orders@wickedmerch.com. Please include your full name, e-mail address, and your order number (if applicable) in your e-mail query.

Defective or damaged products may be returned within 15 days of the invoice date. Replacement will be for identical items only. Please use this form to report a defective or damaged item. If the defective or damaged item is no longer available, a credit will be applied for the item plus that item's shipping and handling charges to the credit card that the order was place under.

We want to make sure that you enjoy your WICKED merchandise. If you are unhappy with your item or its particular size, please fill out the Return Merchandise Request form and follow the instructions there. We will honor an exchange for the same item or any item that we carry that is of equal or lessor value, provided that stock is available. Unfortunately, we cannot exchange an item for one that is more expensive by simply charging your card again for the difference. We are only authorized to charge your credit card for your original order total that was approved. Additionally note that once an order is charged to your credit card your credit card information is erased from our records to protect you. Please note that ALL Sales are FINAL; No refunds.

All orders are final. If you need to cancel your order please let us know as soon as possible. Your order cannot be cancelled after it has been processed and shipped.